Refund policy

Refund Policy

Cancellation Requests

We require a 7 business day notice to cancel or change a scheduled future shipment. Once the item is shipped, all sales are final.

Returns

Due to the perishable nature of our products, we do not offer refunds or exchanges for any products or services sold through RealGoodBugs.com. All sales are final.

Exceptions

Refunds will be issued in the following cases:

• Wrong Item Sent: If you receive an item different from the one you ordered, please notify our Customer Service within 24 hours of receipt of your order for a possible refund or replacement.
• Incomplete Service: If a purchased service is not fully delivered or does not meet the predefined criteria as advertised, a partial or full refund may be considered.

How to Contact Us

Please contact us at orders@realgoodbugs.com or 805-933-1301 with your order number, details, and photo documentation (if applicable).

Policy Changes

We reserve the right to update this policy at any time. Please review it regularly.